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Technology Tools for Working Remotely

Check out these tools and tips to prepare for a successful remote work experience.

Resources for Remote Work

This page provides a collection of technology tools and resources to help 小蓝视频 staff to prepare for a successful remote work or telecommuting听experience. Whether your are working remotely by choice or necessity, our goal is to enable you to stay connected and productive from any location, as if you were on campus.

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Resources to Remain Productive

Many 小蓝视频 tools are available for use from anywhere without any special connection steps, such as: 小蓝视频's Website, Blackboard Learn, Eagle Service, Graduate Recruit, Listserv, MicroStrategy Reports, My小蓝视频 Portal, Office 365, Operational Reports, and ServiceNow.

Please see below for the list of applications that require special connection steps and information on the tools needed to securely access.

Office 365 for Home Use

The university license agreement grants staff and faculty access to the Office 365 suite.

Explore your options for accessing webmail, using the online apps, or installing the suite on up to 5 devices.

Teams Video Title Screen

Stay Connected to Your Coworkers

Teams is an essential tool for maintaining communication. Host virtual meetings, use online chat, or听share your screen.

Securely Store Your Files in Appropriate Locations

听should be used for storing personal work-related files and folders.

Confidential data,听such as听names combined with social security numbers or date of birth, must be stored on the .听

Virtual Meetings

The university has several tools to support virtual meetings where participants join from any location:

  • Audio-Only Conference -听Participants can dial-in to a conference bridge phone number to attend a group phone call.
  • Web Conference via Microsoft Teams听-听can be conducted using Microsoft Teams and offer the ability to visually share presentation materials with participants, live camera feeds, and/or chat comments.听All faculty and staff currently have the capability to conduct ad hoc Web conference meetings using Microsoft Teams. Participants can attend a virtual online meeting by connecting to the meeting via computer or mobile device.
  • Web Conference Dial-in Capability via Microsoft Teams听-You can additionally provide a听听for participants to attend a web conference meeting, if they don't have access to a computer or have the Teams app installed on their mobile device.听Note: The dial-in phone number option does not provide access to shared materials or live camera feed.
  • Web Conference via Zoom -听The university recently procured a campus-wide license of , which you can now use as an option for web conferencing. With this license, you are able to host meetings with a size limit of 300 participants with a duration of up to 24 hours.

Request an Audio-Only Conference Number

Faculty &听staff can request an audio-only conference bridge phone number by submitting the听Telephone Configuration听form. Select the听Conference Audio Bridge Code Request听option and provide your departmental budget number.听

Microsoft Teams

Request a Microsoft Team

Request a听private Team be created for your group, department, committee, or project team.

Web Conference Dial-in Request

Faculty &听staff can request the option to provide dial-in capability for their Microsoft Teams meetings by sending an email to听helpdesk@american.edu.听

Request Teams Dial-In Number

Support Resources

While you are working remotely, remember there are numerous support resources available to help you.

Remote Work FAQs

Got Questions?

Review answers to the most frequently asked questions about remote work.

Telework Technology Checklist

Telework is new to many at 小蓝视频, so review our checklist which offers advice, best practices, and guidance.

Laptop with Headset

Prepare for Remote Work Video

While our synchronous seminars have concluded, our overview of 小蓝视频 telework resources remains available.

Tools for Accessing Restricted Business Applications

小蓝视频's network has been designed to protect applications and systems which contain sensitive data.听

  • For remote access to the following applications, you must first securely connect to the 小蓝视频 VPN and use Duo 2-Factor Authentication:听AiM Facilities Management,听Colleague,听CommonSpot Authoring,听Informer,听MicroStrategy Desktop Developer, Network Drives,听Undergraduate Recruit, & WebNow.
  • Please sign off of the VPN, when not needed, to conserve听VPN capacity for other members of the 小蓝视频 community.
  • See the video and instructional links detailed steps.
Student on her mobile device

2-Factor Authentication

2-Factor is an extra layer of security required for accessing restricted 小蓝视频 services.

Connect to 小蓝视频's Virtual Private Network

  • Securely connect to 小蓝视频 restricted resources from anywhere.
  • Ensure all of your data travels to and from your computer protected from prying eyes.
  • Benefit from additional security protections.

Connect to the 小蓝视频 VPN

Important Resources & Advice

  • The best advice we can provide听is to make sure that you听test your remote work set-up in advance of an actual emergency, so you are confident of the tools, process, and expectations.
  • Please refer to 小蓝视频's听Schedule and Work Modality Policy, as not all positions are eligible for remote work.

  • , in the event of an emergency, have been published by the Center for Teaching, Research and Learning.